Privacy Policy
Last Updated: 12 May 2025 · Effective: 12 May 2025
Siam Neural ("we", "us", "our") is committed to handling personal data with care and transparency. This policy explains what data we collect, why we collect it, how we use and protect it, and what rights you have over it. It applies to all learners, prospective learners, and visitors who interact with our website or services.
This policy is written in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).
1. Data Controller
The data controller for personal data collected through the Siam Neural website and course platforms is:
- Siam Neural
- 47 Sathon Tai Road, Sathorn, Bangkok 10120, Thailand
- Email: [email protected]
2. Data We Collect
We collect personal data in the following ways:
- Enquiry and enrolment forms: Name, email address, phone number (optional), and any information you provide in a message field.
- Course participation: Progress records, project submissions, and mentor session notes associated with your account.
- Website usage: Standard server logs including IP address, browser type, pages visited, and visit duration. We may also use cookies and analytics tools (see Section 5).
We do not collect financial data directly. Payment processing is handled by third-party providers under their own data policies.
Legal bases for processing: consent (where obtained), contract performance (course delivery), and legitimate interest (service improvement, security).
Retention: Enquiry data is held for 12 months. Learner records are held for 3 years after course completion, after which they are deleted or anonymised unless a longer period is required by law.
3. How We Use Your Data
- To respond to enquiries and manage the enrolment process
- To deliver courses, including scheduling mentor sessions and reviewing project submissions
- To send course-related communications (confirmation emails, session reminders)
- To issue completion certificates
- To improve course content based on aggregated learner feedback
- To meet legal obligations and maintain records as required
We do not use your data for unsolicited commercial marketing without your explicit consent. You can withdraw consent for marketing communications at any time by emailing [email protected].
4. Data Sharing
We do not sell personal data to third parties. We may share limited data with:
- Course platform providers — to deliver online content and manage your account
- Payment processors — solely to process payments for enrolment
- Analytics services — in aggregated, anonymised form where possible
- Legal authorities — where required by Thai law or valid legal process
Any third-party processors are engaged under data processing agreements consistent with PDPA requirements.
5. Cookies
Our website uses cookies to maintain basic functionality (such as remembering your cookie consent preference) and to understand how visitors use the site. You can manage your cookie preferences on the Cookie Policy page. Refusing non-essential cookies will not affect your ability to access course information or contact us.
6. Data Protection Measures
- Data is transmitted using TLS encryption (HTTPS)
- Access to personal data is restricted to staff members who need it for their role
- Systems are reviewed periodically for security risks
- In the event of a personal data breach, affected individuals will be notified as required under the PDPA within 72 hours where the breach is likely to result in risk to the individual
7. Your Rights Under the PDPA
As a data subject under Thailand's PDPA, you have the following rights:
- Right to access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data where there is no overriding reason to retain it
- Right to portability: Request your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interest
- Right to withdraw consent: Withdraw consent for consent-based processing at any time
- Right to lodge a complaint: File a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe your rights have been violated
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.
9. Children's Privacy
Our courses are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that data has been submitted by a minor, it will be deleted promptly.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Where changes are material, we will notify enrolled learners by email and update the "Last Updated" date above. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
11. Contact for Privacy Matters
For questions, data access requests, or concerns about this policy:
- Email: [email protected]
- Post: Siam Neural, 47 Sathon Tai Road, Sathorn, Bangkok 10120, Thailand